Our Terms & Condition

Last Updated: December 27, 2025

These Terms of Service (“Terms”) govern your access to and use of the Nebula Nexus AI website and any related services, content, and offerings (collectively, the “Services”). By accessing or using our Services, you agree to these Terms.

If you do not agree, do not use the Services.

1) Company Information

Nebula Nexus AI

Swedesboro, New Jersey, USA

Phone: 609-337-3839

Email: [email protected]

2) Who These Terms Apply To

These Terms apply to:

Visitors to our website

Anyone requesting information or booking a call

Customers purchasing or using our services

Anyone using deliverables, content, or tools provided by Nebula Nexus AI

3) Services Overview

Nebula Nexus AI provides services including (but not limited to):

AI automations and workflow design

AI agents (chat/voice) and integrations

Websites and related marketing/operations automation

Consulting, audits, strategy, and implementation support

Some services may be subject to additional terms in a proposal, statement of work (“SOW”), or service agreement. If there’s a conflict, the signed SOW/service agreement controls.

4) Eligibility

You must be at least 18 years old (or the age of majority where you live) to use the Services.

5) No Professional Advice

Information on our website is for general informational purposes and does not constitute legal, tax, medical, or financial advice. You are responsible for getting professional advice where needed.

6) Quotes, Proposals, and Scope

Any quote, proposal, or estimate:

Is based on the information you provide

May change if project requirements change

May require a deposit or milestone payments (as stated in the proposal/SOW)

Scope changes (extra features, new integrations, additional pages, new workflows, etc.) may require additional fees and/or timeline adjustments.

7) Client Responsibilities

To deliver Services successfully, you agree to:

Provide accurate and complete information

Respond to requests for approvals, content, and access (logins/API keys) in a timely way

Ensure you have the legal right to share any data, leads, customer lists, recordings, or other materials you provide

Use the deliverables responsibly and in compliance with applicable laws

Delays in your responses can delay delivery timelines.

8) Payments and Billing

Unless otherwise stated in a signed agreement:

Fees are due according to the invoice terms (often upfront, milestone-based, or net terms)

Late payments may pause work until the account is current

You are responsible for third-party costs (e.g., software subscriptions, hosting, phone/SMS usage, API fees) unless explicitly included

All sales are final once work has started, except where a written agreement states otherwise.

9) Refunds

Because our work is custom and time-based:

Deposits and completed work are generally non-refundable

If a refund policy is offered for a specific service, it will be written in the proposal/SOW and will override this section

10) Third-Party Tools and Platforms

Our Services may use third-party platforms (example: hosting providers, CRMs, automation tools, AI model providers, scheduling tools, email/SMS services).

You understand that:

Third-party services have their own terms and privacy policies

We are not responsible for outages, changes, suspensions, or failures of third-party services

You may need your own accounts and subscriptions

11) AI Outputs and Limitations

If we provide AI-based features or content:

Outputs may be inaccurate, incomplete, or require human review

You are responsible for verifying outputs before using them in business decisions, customer communications, compliance, or legal/medical/financial contexts

We do not guarantee specific results (e.g., revenue, lead volume, conversions)

AI is powerful. It’s not magic. Treat it like a fast intern, not a licensed professional.

12) Compliance and Acceptable Use

You agree not to use our Services to:

Break any laws or regulations (including privacy, consumer protection, and marketing laws)

Send unlawful spam or run illegal robocalling/texting campaigns

Infringe intellectual property rights

Distribute malware or attempt unauthorized access

Harass, exploit, or harm others

We may refuse service or suspend access if we believe your use violates this section.

13) Intellectual Property

A) Our Website Content

All website content (text, branding, logos, graphics, and designs) is owned by Nebula Nexus AI or licensed to us and is protected by applicable laws. You may not copy or reuse it without written permission.

B) Project Deliverables

Unless otherwise agreed in writing:

Upon full payment, you receive a license to use the deliverables created for you for your internal business purposes

We retain ownership of our pre-existing materials, templates, libraries, frameworks, and know-how

We may reuse general, non-confidential knowledge and techniques learned from the project

If you need full ownership/assignment, that must be explicitly stated in writing.

14) Confidentiality

If you share confidential information with us, we will use reasonable efforts to keep it confidential and only use it to provide the Services, unless:

You give permission

Disclosure is required by law

The information becomes public through no fault of ours

A separate NDA can be used if needed.

15) Disclaimers

The Services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee that the Services will be uninterrupted, error-free, or perfectly secure.

16) Limitation of Liability

To the fullest extent permitted by law:

Nebula Nexus AI will not be liable for indirect, incidental, special, consequential, or punitive damages

Our total liability for any claim relating to the Services will not exceed the amount you paid us for the specific service giving rise to the claim in the 3 months prior to the event

Some jurisdictions do not allow certain limitations, so this may not apply fully to you.

17) Indemnification

You agree to indemnify and hold harmless Nebula Nexus AI from claims, damages, liabilities, costs, and expenses (including attorneys’ fees) arising out of:

Your misuse of the Services

Your violation of these Terms

Your violation of any law or third-party rights (including data/privacy and marketing compliance)

18) Termination

We may suspend or terminate access to the Services if:

You violate these Terms

Required payments are not made

Continuing the project becomes unlawful or unsafe

You may stop using the Services at any time. If you terminate a project early, you remain responsible for fees for work performed and any non-cancellable expenses.

19) Governing Law

These Terms are governed by the laws of the State of New Jersey, without regard to conflict of law principles.

20) Changes to These Terms

We may update these Terms occasionally. The updated Terms will be posted with a new “Last Updated” date. Continued use of the Services after changes means you accept the updated Terms.

21) Contact

Questions about these Terms? Contact:

Nebula Nexus AI

Swedesboro, New Jersey, USA

Phone: 609-337-3839

Email: [email protected]